Southern Association of Independent Schools - Career Center

Job (this posting is closed/inactive)

Shorecrest Preparatory School

General Information


Job title: Technology Help Desk Specialist
Job location: Saint Petersburg, FL 33703-3099 United States
Requisition code:
Date posted: 01/14/13
Job type: Contract
Compensation: Salary Information: Shorecrest uses a banding system that recognizes educational attainment and classroom experience as well as specific contributions to our community. The bands are based on SAIS and NAIS Southeastern compensation standards

Job Classification

Job Category:Technology

Job Description

Job description:
Reports to:
Director of Educational Technology

Position Purpose:
Serves as the first level IT support contact for students, faculty, staff and parents; troubleshoots problems related to desktop systems, laptops, mobile devices, printers and network connectivity; and maintains detailed records of all support work.

Essential Functions:
? Serves as single point of contact within the Technology Department for all Shorecrest constituents.
? Offers help services via phone, email, or in person for students, parents, and faculty.
? Provides assistance to faculty in navigating school-wide systems.
? Provides assistance to students and parents in navigating school-wide systems.
? Monitors and maintains Tech Web online help desk for faculty and staff.
? Maintains support log documenting reported issues and methods for resolving issues.
? Works with members of the IT Department to resolve technical and support issues related to campus systems.
? Supports students and faculty within 1:1 iPad program.
? Directs technology-related requests to the appropriate personnel for follow up.
? Setups and maintains student, faculty, and parent accounts in a multiple-system environment.
? Setups and installs computers, monitors, printers, scanners, and peripherals; relocate existing equipment as necessary.
? Troubleshoots and repairs desktops, laptops, printers, peripherals, cabling and other related devices.
? Coordinates technology setups for school-sponsored events.
? Performs related work as required.

Job Requirements

Education, training, experience:
? Ability to clearly communicate technology solutions in a user-friendly, professional manner to all school constituents.
? Ability to bridge communication between technical IT staff and technology users.
? Ability to troubleshoot and define problems and recommend/implement appropriate solutions. Must have a sense of urgency and customer service orientation.
? Strong organizational skills. Must be able to keep a thorough electronic log of all projects.
? Four year degree within field is preferred. High school diploma and trade school degree, with appropriate certifications will be considered.
? Minimum of 2 years experience in a similar position or equivalent training and experience.
? Experience with a range of software, hardware, and operating systems including Mac OSX, Windows, Gmail, Active Directory, FileMaker, Moodle, Microsoft Office, and Blackbaud.
? Basic Mac OSX and Windows certification (or willingness to earn certification).
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